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About Us - The Indian Panorama Story

Deciding which tour operator to entrust with your Indian tour arrangements can be a very daunting task. We hope the following information will make you want to visit India with us - Indian Panorama.

Our Story

Our company has a strong western background - this comes from Faith Pandian, a New Zealander, who first travelled to India in 1994 and has been helping people from all over the world make their Indian travel dreams come true ever since. Faith’s passion for India led to her leading small groups on tours of south and north India for several years. During this time she met and married Pandian, who is now co-managing director of the company alongside Faith. Together, they built a strong business based on a high level of customer service, attention to detail and an understanding of the needs of Western travellers visiting India.

The company has since grown and Indian Panorama have offices in cities throughout India. Yet the family basis means we remain at heart a small, caring organisation which values each and every member of our team and carry this ethos into our dealings with clients as well. Our team of Tour Planners at Indian Panorama has specific knowledge of each different region of India.

Faith’s brother Tim joined the company in 2005 and has spent much of the time since travelling to all corners of India, discovering new destinations and visiting the hotels which we regularly use and recommend. By personally selecting and meeting the people involved in all aspects of our tours, we can assure you of the very highest standard of service.

Our Credentials

We are recognized by the Ministry of Tourism, Government of India. We are a proud member of ASTA (American Society of Travel Agents), PATA (Pacific Asia Travel Association) & IATO (the Indian Association of Tour Operators). Lonely Planet has recommended Indian Panorama & its services in the 12th edition of Lonely Planet – India book (Page number 1074) and in 4th edition of Lonely Planet – South India book (Page number 412). Le guide du routard - Inde du Sud 2008 has recommended us (Page number 73 & 393).

Planning Your Tour

Our mix of western background and Indian local knowledge is, we believe, unique in a tour planning and operating company of this type. We appreciate that you may feel snowed under with choices and information relating to planning your trip and will do everything we can to simplify the process. We understand that when you arrive off a long, taxing international flight, you may want to have a day to relax at the start of your tour. We know that your first impression of India might be quite overwhelming and we do everything we can to prepare you for this. There are many questions you may have and we are happy to explain what to expect in as much detail as you need for peace of mind and preparedness. Even if you are not dealing directly with Faith or Tim in your tour planning, we are kept informed of all the plans that are being developed and should you have any questions or concerns which you feel might be best answered by a westerner, we are available to help you at any stage in the process.

You may be looking for a tour with a particular emphasis- wildlife, culture, history, trekking etc. Or you may want to see a ‘bit of everything’. We will help you to make the most of your time, while always trying to allow you time in each place you visit to gain a more in-depth appreciation of India. For examples of itineraries, click here to go to Sample Itineraries.

We have compiled a detailed pre-departure booklet which we will send you upon receiving your booking or earlier if you wish.
All our forms are designed to be simple to understand and our payment terms are simple and straightforward. We will clearly state at all times what is included and excluded from the prices we are quoting you.

What it means for you, the traveller
Reliability — Our offices are staffed by professional, responsible, English speaking staff who are all trained in the latest Internet technologies. Faith and Pandian are available to speak to you personally at any time. (see Contact Us)

Accountability — You deal directly with us in all matters and we take personal responsibility for the service you receive.

Speed — We respond to your inquiries and your concerns as fast as reasonably possible. We are available by email, phone, mobile phone, Instant Messenger online chat and Skype. (see the Contact Us page)

History — For more than a decade we’ve been bringing travellers to India and they often become repeat clients. We stand proudly by our reputation and every new client is an opportunity to enhance it. A huge part of our business comes from word of mouth recommendations from previous clients.

Security — For more than a decade we’ve been bringing travellers to India and they often become dedicated multiple repeat clients. We stand proudly by our reputation and every new client is a new opportunity to enhance it.

Flexibility — As well as the full range of itineraries and escorted group tours, we can design pretty much any tour to satisfy your Indian travel cravings.

Ease — Our drivers and guides understand you will be curious about all you see and confused by some things. They are friendly, intelligent, understanding and more than willing to help you learn and adjust to any sense of culture shock.

Excitement — A love of India and her many moods still informs all that we do, and we are still discovering new places to take you.

Map of India