About UsThe Indian Panorama Story
Our company has a strong western background – this comes from Faith Pandian, a New Zealander, who first travelled to India in 1994 and founded her first Indian travel business soon after. The company has been growing ever since and we’ve taken immense pride and pleasure from assisting thousands of people from all over the world to make their Indian travel dreams come true ever since.
Faith’s passion for India led to her leading small groups on tours of south and north India for several years. Over the years, and after meeting and marrying Pandian, a native of Madurai, the company has grown into what it is today- a strongly customer-focussed organisation with the primary goal of offering the highest possible standards of customer care and service to all our clients from around the world. Pandian is the managing director of the company and continues to implement industry-leading standards across the Indian Panorama family.
Right across our team, from the tour planners whose passion is to create the perfect tailor-made trip for each client, to our operations people who make everything happen behind the scenes to the drivers who are our finest ambassadors, both for the company and for India, we are united in our desire to showcase India, in all her splendour, to as many people as possible.
Our reputation for attention to detail and industry-leading back-office systems is unbeatable.
Over the past two decades the company has since grown. Indian Panorama has offices in cities throughout India, yet at heart we are still the family company we were when it all began. We remain at heart a small, caring organisation which values each and every member of our team and carry this ethos into our dealings with clients as well. Our team of Tour Planners at Indian Panorama has specific knowledge of each different region of India.
We are recognized by the Ministry of Tourism, Government of India. We are a proud member of ASTA (American Society of Travel Agents), PATA (Pacific Asia Travel Association), JATA (Japanese Association of Tour Operators), Active member of TAAI (Travel Agents Association of India), TAFI (Travel Agents Federation of India), IATO (Indian Association of Tour Operators) accredited member of IATA (International Air Transport Association), member of IAAI (IATA Agents Association of India). Lonely Planet has recommended Indian Panorama in the India book and in South India book. Likewise Le guide du routard – Inde du Sud has also recommended the services of Indian Panorama in their Guide book for India. Our services have been recommended highly by clients in online travel forums like Trip Advisor and India Mike. Indian Panorama proved its standing as a leading Indian tour operator by being awarded the coveted ‘Certificate of Excellence 2015’ by Trip Advisor. This is a reflection of the many wonderful tour reviews written by our past clients in online travel forum – Trip Advisor, which we have received over the past 12 months.
All our vehicles are covered under commercial vehicle package policy. We do have a compact insurance policy that covers public liability and includes professional indemnity insurance as well.
Planning Your Tour
Our mix of western background and Indian local knowledge is, we believe, unique in a tour planning and operating company of this type. We appreciate that sometimes planning a tour to India can be a bit overwhelming with so many choices and so much information relating to planning your trip- part of our job is to simplify all of this and to explain all the options as succinctly as possible. We understand that when you arrive off a long, taxing international flight, you may want to have a day to relax at the start of your tour. We know that your first impression of India might be quite overwhelming and we do everything we can to prepare you for this. There are many questions you may have and we are happy to explain what to expect in as much detail as you need for peace of mind and preparedness. You may be looking for a tour with a particular emphasis- wildlife, culture, history, trekking etc. Or you may want to see a ‘bit of everything’. We will help you to make the most of your time, while always trying to allow you time in each place you visit to gain a more in-depth appreciation of India. For examples of itineraries, click here to go to Sample Itineraries.
We have compiled a detailed pre-departure booklet which we will send you upon receiving your booking or earlier if you wish.
All our forms are designed to be simple to understand and our payment terms are simple and straightforward. We will clearly state at all times what is included and excluded from the prices we are quoting you.
What it means for you, the traveller
Reliability — Our offices are staffed by professional, responsible, English speaking staff who are all trained in the latest Internet technologies. Faith and Pandian are available to speak to you personally at any time.(see Contact Us)
Accountability — You deal directly with us in all matters and we take personal responsibility for the service you receive.
Speed — We respond to your inquiries and your concerns as fast as reasonably possible. We are available by email, phone, mobile phone, Instant Messenger online chat and Skype.(see the Contact Us page)
History — For more than two decades we’ve been bringing travellers to India and they often become repeat clients. We stand proudly by our reputation and every new client is an opportunity to enhance it. A huge part of our business comes from word of mouth recommendations from previous clients.
Flexibility — As well as the full range of itineraries and escorted group tours, we can design pretty much any tour to satisfy your Indian travel cravings.
Ease — Our drivers and guides understand you will be curious about all you see and confused by some things. They are friendly, intelligent, understanding and more than willing to help you learn and adjust to any sense of culture shock.
Excitement — A love of India and her many moods still informs all that we do, and we are still discovering new places to take you.